Shipping & returns

Termo Original Sweden AB

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Shipping

Sweden - A shipping cost of 50 SEK will be added for orders less than 800 SEK. All orders are sent by PostNord and are insured. The customer will not be charged extra for this service.

Denmark and Finland - A shipping cost of 70 SEK (app. 7€) will be added for orders with delivery to Denmark and Finland. All foreign orders are shipped with DPD and are insured. The customer will not be charged extra for this service.

Europe - A shipping cost of 100 SEK (app. 7€) will be added for orders with delivery to the rest of Eurpoe (not Sweden, Denmark and Finland). All foreign orders are shipped with DPD and are insured. The customer will not be charged extra for this service.

Delivery

Orders ships within 1-3 working days. The goods are delivered by mail and distributed on weekdays, according to postal requirements, usually 1-3 days after the mailing date selected for Sweden and 3-5 days for the rest of Europe. Should any of the products you have ordered be out of stock we will notify you of this and also how long the delivery time will be.

Orders taken from outside the EU will be charged 350SEK for delivey and will take 5-7 days.

Residual Listing

If an item is temporarily out of stock the delivery will not be made until the full delivery can take place. Partial deliveries can be made after contacting our customer service.

The right of withdrawal

Termo Orignal Sweden AB permits an open purchase for 30 days. Returns must be unused and in original packaging with all labels attached. Notify customer services immediately by sending an email to info@termooriginal.com, with the original customer number, order number and information about the product. Then we will send an email with information on how to return the goods. When changing an item purchased fom our shop, you are responsible for return shipping and transportation costs.

Claims

If an item is damaged or incorrect when it arrives, please notify us within 7 days from delivery date. Contact by clicking here and indicate the original customer number, order number and describe the problem. We then send an e-mail to you with information on how to return the goods. A replacement item will be delivered to the recipient's address when the complaint is approved. In cases where the product is no longer in Termo Orignal Sweden AB's catalog a full refund will be made for the item(s) purchased.

Undelivered Items

For undelivered packages where upon the package is returned to Termo Original Sweden AB, a fee of 300 SEK will be charged to cover Termo Orignal Sweden AB's costs of transportation and administration.

Company Information

Termo Original Sweden AB
Glumsevägen 7
SE-511 92 Örby
Sweden

VAT: SE559022949701
E-mail: info@termooriginal.com    
Phone: +46 (0)320 21 05 50