• Swedish quality
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Terms

Company Information

Termo Original Sweden AB

Glumsevägen 7
SE-511 92 Örby
Sweden

VAT: SE559022949701

E-mail: info@termooriginal.com    

Phone: +46 (0)320 21 05 50

Prices

All our prices are listed in SEK and includes VAT. Shipping cost will be added for orders under SEK 650 within Sweden.

Shipping

Sweden - A shipping cost of 49 SEK will be added for orders less than 650 SEK. All orders are sent by Post Nord and are insured. The customer will not be charged extra for this service.

Europe - A shipping cost of 100 SEK (app. 10€) will be added for orders with delivery outside Sweden. All foreign orders are shipped with DPD and are insured. The customer will not be charged extra for this service.

Payment Terms

We are using Klarna Service. Outside Sweden, Termo Original Sweden AB, offers credit card payments with VISA and MasterCard. 

Credit card payments is free of charge. All information transmitted msg SSL encryption (in an unreadable form) so that no outsider can access your data. Your payments are further protected by 3D Secure. Termo Original Sweden AB does not retain any information about your card or banking.

Klarna Service Terms https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en/user

 

Delivery

Orders received before 12:00 ships the same day orders placed after 12:00 will be sent the following day unless a later date is requested.The goods are delivered by mail and distributed on weekdays, according to postal requirements, usually 1-3 days after the mailing date selected for Sweden and 3-5 days for the rest of Europe. Should any of the products you have ordered be out of stock we will notify you of this and also how long the delivery time will be.

Orders taken from outside the EU will be charged 350SEK for delivey and will take 5-7 days.

  

Residual Listing

If an item is temporarily out of stock the delivery will not be made until the full delivery can take place. Partial deliveries can be made after contacting our customer service.

 

The right of withdrawal

Termo Orignal Sweden AB permits an open purchase for 30 days. Returns must be unused and in original packaging with all labels attached. Notify customer services immediately by sending an email to info@termooriginal.com, with the original customer number, order number and information about the product. Then we will send an email with information on how to return the goods. When changing an item purchased fom our shop, you are responsible for return shipping and transportation costs.

  

Claims

If an item is damaged or incorrect when it arrives, please notify us within 7 days from delivery date. Contact by clicking here and indicate the original customer number, order number and describe the problem. We then send an e-mail to you with information on how to return the goods. A replacement item will be delivered to the recipient's address when the complaint is approved. In cases where the product is no longer in Termo Orignal Sweden AB's catalog a full refund will be made for the item(s) purchased.

 

Undelivered Items

For undelivered packages where upon the package is returned to Swesco Textile AB a fee of 300 SEK will be charged to cover Termo Orignal Sweden AB's costs of transportation and administration.

 

Product Desciptions and Images

We reserve the right for typographical errors on our website. We have no responsibility to live orders with the wrong pricing, product specifications or typographical errors. All images and information is seen as an illustration and should not be guaranteed reproduce exactly to what is seen on-screen.

 

Force Majeure

Events such as war, natural disaster, industrial action in the labour market decisions by authorities, non-deliveries from subcontractors, and similar events affecting Termo Orignal Sweden AB's control, which is not reasonably foreseen, is attributable to Force Majeure, which means that Swesco Textile AB is released from its obligations to fulfill its agreement.

 

Cookies

A cookie is a text file that is sent from a Web page, such as www.termoorignal.com to your computer where it is stored either in memory (session cookies) or as a small text file (text based cookie). We use both types of these cookies, text-based cookies are used only on certain occasions where we have chosen to keep statistics on certain criteria. Session cookies are used to store login information, and your shopping cart while browsing around with us. The latter are erased from memory as soon as you close your browser. If your browser is set to not accept cookies you will not be able to place your order via our webshop. You can easily change this setting in your browser. Note that we do not use cookies to store personal information about you.

 

Privacy policy

We at Termo Original Sweden AB care about you as a customer, which for instance means that we handle your personal data in a manner that takes your privacy into account.

What is personal data and what is processing of personal data?

Personal data means any information that can directly or indirectly indentify a living person. Examples of personal data are name, personal identification number, address, e-mail address, tlephone number, purchasing history etc.

How do we use your personal data?

We use your personal data to conduct our business and deliver the poducts and service we provide.

How do we collect and process your personal data?

We receive personal data directly from you, for example, when you purchase a product or contact us for customer service.

Recipients of personal data and reasons why we share your personal data

We never sell your personal data to other companies. We transfer, or share, your personal data with select recipients if necessary for the purpose for which the data has been collected,for example, to provide a product or service that you have requested.

For how long do we keep your personal data?

We keep your personal data in a form which permits identification of you for no longer than is necessary for the purposes for which the personal data are processed. We process and keep your personal data for as long as necessary to fulfill our contractual agreements with you. We also keep your personal data for other purposes, such as accounting and fraud prevention. For these purposes, your personal data is only kept for as long as necessary for the purpose or as long as necessary to comply with applicable laws.

 

If you have any questions regarding the protection of privacy and processing of personal data, you can send an  e-mail to info@termooriginal.se